Frequently Asked Questions

Frequently Asked Questions

Congratulations you are the proud owner of the Shatterizer! Here are some Frequently Asked Questions (FAQs), and some NOT so frequently asked … but if we haven’t covered something you want to know about your Shatterizer or Shatterizing, please contact us, and we thank you for your interest and great question… 

You can always call our Customer Service Hotline: Please call 1-855-678-8273 (VAPE) between the hours of 10:00 am - 10:00 pm. We are also always reachable via email info@shatterizer.com

How do I turn my Shatterizer on?

Please refer to “10 Easy Steps to Getting Started Shatterizing with your Shatterizer!

Here’s a blunt quick quide – charge your Shatterizer, push the silver button 5 times, load, push and hold the silver power button, and enjoy!

What’s in my Shatterizer Starter Kit?

Your Shatterizer comes fully assembled!

And your Shatterizer Starter Kit duals as a storage box with:

1 Shatterizer Atomizer: resin cover mouthpiece, borosilicate glass and Quartz Dual Coil (QDC) and cap and one additional QDC coil

1 Shatterizer Lithium-Ion battery: 3 Stage Variable Voltage

1 Magnetic Silicone Lined Wax Storage Container

1 Micro USB Chord with Pass Thru technology

And of course, 1 Dab tool …

I don’t ever want to run out of battery power – How do I optimize the Shatterizer’s energy life?

Don’t worry the battery is made of lithium-ion and it’s 1100 mAh. It also has an automatic shutoff so the battery won’t drain if you are not using it. Think of your Shatterizer battery like your cell phone battery.

Some customers keep the borosilicate glass cover and coils (or Shatterizer atomizer) on - while charging, other customers prefer to simply charge the battery alone. Your charging situation may depend on your privacy and source of plug in place.

When charging your Shatterizer the silver power bar will glow RED until charged. `

Please don’t forget to take your USB charger with Pass-Thru technology with you!

How long does the Shatterizer battery last?

A long time – on the very first charge (after a 2.5 hour plug in) the Shatterizer lasted over 40 hours and delivered perfect clouds over 70 times, on the highest setting - WHITE.

How will I know the battery has run out?

If you still have shatter on your coils and there are no lights visible - it is time to recharge your Shatterizer using our included micro-USB port with Pass-Thru technology. For the duration of the lithium battery charging process the power button will glow RED. 

What is a 3 Stage Variable Voltage battery?

The 3 Stage Variable Voltage feature allows you to find your ideal vapor density and intensity. The Shatterizer battery is made of lithium-ion (18350) and it’s 1100 mAh and ranges in settings between:

3.5 V = 16 Watt = RED is the lowest temperature setting
3.8 V = 19 Watt = BLUE is the medium temperature setting
4.2 V = 23.5 Watt = WHITE is the highest temperature setting 

The Shatterizer 3 Stage Variable Volt battery runs on an electrical resistance or OHM of 0.75.

Why are there 3 different lights? How do I change between settings?

To change the Shatterizer’s temperatures click the Shatterizer silver power button 3 times until it changes to your preferred setting colour through strength sequence. Different customers like different temperatures – depending on your preference for vapor flavour. We invite you to experiment between the different levels in order to determine which taste, mouth feel and inhalation intensity and vapor density you prefer.

RED is the lowest temperature setting = 3.5 V = 16 Watt
BLUE is the medium temperature setting = 3.8 V = 19 Watt
WHITE is the highest temperature setting = 4.2 V = 23.5 Watt

The Shatterizer 3 Stage Variable Volt battery runs on an electrical resistance or OHM of 0.75.

Why would I change temperatures?

What are you looking for in the “heaviness of a hit” or “density of the cloud?” You can remember the higher the temperature, the larger the hit…  

Do you have a Shatterizer warranty?

 Yes, please read our full warranty. 

We have a live chat option on our website. If our live chat says we are away, please click on it anyways, as it will attempt to find us if we are out of the office. If it cannot immediately find us, please feel free to leave a message, and we will do our best to get back to you as soon as possible.

What are your coil wattages?

The coils are meant to be used in a range of 15-25 watts.

15 W = 3.35 Volts / 25 W = 4.3 Volts

Read more about our CTECH Ceramic coils offered here
Read more about our QDC coils offered here.

What can I put in my Shatterizer?

Shatter. Please do not use with e-juices or oils of e-juice liquidity or viscosity.

Okay, we like to call it shatter, but cannabis concentrates, dabs, wax, crumble, resin, rosin, budder, bubble hash, distillates…

Is the Shatterizer Waterproof?

No dumb*ss - it’s a piece of technology… however, if completely sealed the stand alone and strongly magnetic silicone jar will keep your shatter safe, dry and uncontaminated. For ADULT use only! 

How many grams does the Shatterizer weigh?

It depends on how much shatter you have stored in the magnetic silicone lined wax storage container and whether its attached. If you are looking for exact Shatterizer product specs – we’d be pleased to introduce you to the Inventor – Matt Zysman, after you autograph an NDA.  

My borosilicate glass cover is cloudy – what do I do?

If your borosilicate glass is cloudy that is a great sign. You’ve been using your Shatterizer, and using it well. Thank you for being a part of the community, we hope you’ve enjoyed it. One of the attractive aspects to borosilicate glass is that it is strong enough for laboratory testing. With loving usage, vapor builds and your super strong Shatterizer glass appears to change color with residue.

Please read our full cleaning instructions here….

How should I clean the resin mouthpiece? I think it may be clogged?

Get a toothpick or paper clip handy and click here  to keep your Shatterizer working and tasting like the first day you bought it, please follow the following cleaning instructions.

What is Pass-Thru Technology?

Our Pass-Thru Technology for charging means you can charge your Shatterizer wherever you have a USB Port … attach to recharge “on the go” to your computer or in your car.  This electrical plug-in is the most convenient and standard. 

Sh*t, I lost a coil cap – what do I do?

Call us…

Why the continuous heat option for 15 seconds?

The Shatterizer offers continuous heat (or the time in which the coils are engaged) for 15 seconds to satisfy really really really long and deep inhalations. In our research, we found many competitor products only offer 10 seconds of continuous heat. We understand there is a huge variance is “haul satisfaction” from the enail experts and rigg hitters, to first time shatter users. In order to accommodate our unique and diverse customers needs and varied vapor likes, we increased the heat.    

 Where can I buy Shatterizers?

Right HERE!


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